Refund, Returns and General Policy

Payment Terms

Standard Payment: All orders require full payment in advance via credit card, cheque, or wire transfer, unless alternative arrangements are confirmed in writing.

Order Minimums

Stocked Items: Minimum order quantities are based on full carton/case packs unless otherwise agreed in writing.

Custom & Non-Stock Items: Minimums are subject to manufacturer policies.

Discrepancies

Pricing, delivery, or allowance disputes must be reported within 60 days of the invoice date.

Packaging & Shipping

• Master Cartons: Products must be ordered in full master carton multiples unless otherwise authorized.
• Shipping Terms: All prices are F.O.B. Promplii or supplier warehouses. Pickup or destination cartage charges are not permitted.
• Non-Stock Items: Shipments may vary by ±10%.
• Routing: In the absence of specific instructions, Promplii will select carriers and routes but assumes no liability for shipping charges incurred.
• Delivery Estimates: Provided in good faith but not guaranteed; delays due to unforeseen circumstances are not the responsibility of Vibe General Supply.

Packaging & Weight

Standard domestic packaging is included in quoted prices. Special packaging requests may incur additional charges.

Quoted shipping weights are estimates and not guaranteed.

Returns & Refunds

• Return Authorization: Returns are not accepted without prior written approval. Unauthorized returns will not be credited.
• Non-Returnable Items: Custom-made, non-stock, clearance, perishable, hygienic, personal care items, gift cards, and downloadable software are non-returnable.
• Return Conditions: Approved returns must be unused, in original packaging, and shipped prepaid within 60 days of the invoice date. A 25% restocking fee applies.
• Refunds: Upon receipt and inspection of authorized returns, refunds will be processed to the original payment method within 10 business days.
• Shipping Costs: Non-refundable; return shipping costs are the customer's responsibility.

Defective Merchandise

Must be retained for inspection by an authorized Promplii representative. Credit is not issued for transit-damaged goods.

Exchanges

Only permitted for defective or damaged items with prior written authorization.

Order Cancellations

Require written approval. Cancellations of processed orders may incur charges for expenses incurred.

Sales Tax

Applicable local, provincial, and federal taxes are additional unless a valid exemption certificate is on file.

Limited Warranty

Vibe General Supply warrants products to be free from material or workmanship defects for one year from the purchase date. Defective products will be repaired or replaced at Vibe General Supply discretion upon return with proof of purchase and prepaid freight.